Service Level Agreement

The commitment

We target 99.9% network and server uptime per calendar month across shared, WordPress, VPS, and dedicated hosting. That allows for roughly 43 minutes of unplanned downtime in a month — in practice, most months see none.

What counts as downtime

Downtime is any period our monitoring shows your hosted service unreachable due to a failure of Voihost infrastructure — servers, network, or power.

It does not include:

• Scheduled maintenance (announced in advance, performed off-peak wherever possible).
• Issues within your own site or application (plugin faults, code errors, expired domains not managed by us).
• Suspensions under the Acceptable Use Policy.
• Events beyond our reasonable control (upstream carrier failures, force majeure).

If we miss it

If your service is unavailable due to a failure of Voihost infrastructure, you may request a credit equal to the pro-rated fee for the time your service was down. The credit is calculated as your monthly hosting fee divided by the number of days in that month, multiplied by the number of days your service was unavailable.

For example, on a $30/month plan (a daily rate of about $1), a service that was down for two days would receive a credit of roughly $2.

Requests must be made within 30 days of the downtime. Credits are applied to future invoices, are our sole and exclusive remedy for downtime, and will not exceed the fees paid for the affected service over the period it was unavailable.

How to claim

Open a ticket in the client area or use the contact form with the affected service and the dates/times you observed downtime. We verify against our monitoring and apply the credit.